FAQs

Does Ari have e-bikes?

Yes! We have a variety of ebikes for mountain, snow, and road. Check them out here.

How long will it take to get my bike?

In stock bikes generally ship within a couple weeks. Accurate lead times for each bike are listed in the Bike Builder for each bike. On a bike's product page, click the Configure Now button to see current lead times.

Do you sell through dealers?

We only sell direct-to-consumer in order to help you save the most amount of money on your new bike, usually 30-40% less. Any local certified shop can service our bikes though.

How can I choose the right bike size?

Use our 23-Point Custom Setup process and we’ll custom fit the bike complimentary for you based on your body measurements. Additionally, we have an online size guide at checkout and our expert team is available to assist you in finding the perfect size.

What is the 23-Point Custom Setup?

Our 23-Point Custom Setup ensures your bike is tailored to you. We consider things such as frame size, handlebar width, crank arm length, stem length/angle, suspension setup, tuning, and more. Our technicians meticulously prepare your bike for optimal performance.

What's included in the shipping cost?

Most Ari bikes shipping within the contiguous United States cost $99 to ship. Certain bikes, like e-bikes and fat bikes, may incur a higher fee due to weight or size. Alaska and Hawaii shipping costs are additional and quoted per bike.

What is the warranty for Ari Bikes?

All frames come with a Lifetime Warranty. Ari branded frames also come with a transferable warranty to the second owner. Paint finish, original components, and Ari brand repair parts have a one-year warranty from the original date of purchase.

Why do you need my measurements?

As a manufacturer, we can customize your bike specifically to you. Far beyond choosing proper frame size - or even men's or women's specific bikes - we custom fit each bike from frames to components specifically to each individual with our 23-Point Custom Setup. Plus, each bike is fully tuned before it ships.

Does Ari sell bikes as framesets only?

Estimated lead times are listed under each model's size in the bike builder. Times may vary a little based on current conditions, frame size, color, and availability.

Do you have a bike for kids?

If you're looking for a bike to allow your little rider to spend more time on the trail, check out the Lone Peak!

What makes Ari Bicycles unique?

Ari Bicycles is known for its direct-to-consumer model, allowing us to offer high-quality, custom-fitted bikes at competitive prices. We prioritize rider experience, customization, and exceptional customer service.

Can I customize my bike?

Absolutely! Ari offers the best build specs in a given category so you get the most bang for your buck, however we also offer customization options, including components and accessories. Explore our online configurator or contact our team for personalized assistance.

How does the Love it or Return it Guarantee work?

If you're not completely satisfied within 30 days of receiving your bike, you can return it. Exclusions include damaged bikes, electronics, and pedals. Contact an Ari Team Member for an RA number and return instructions.

How are the bikes shipped?

Bikes are shipped pre-tuned, test-ridden, and 95% assembled with only basic assembly needed that can be done at home. Our technicians and support team are also available for assistance.

Can I purchase Ari bikes internationally?

Yes, we do ship internationally. Shipping costs and delivery times may vary, and customers are responsible for any applicable duties and taxes.

What are the core values of Ari?

We have several core values we strive to live by. Our fundamental core value is to Create Exceptional Experiences. Our business model is Custom. Quality. Direct., specializing in custom-fitting bikes, delivering top-tier quality, and offering savings through our direct-to-consumer approach. Our mission statement is: Create exceptional experiences, one rider at a time.

How does Ari embrace the present and shape the future?

Our core ethos is to 'Be in the moment.' While reflecting on past achievements, we believe now is the time to make a positive impact on the future. Biking is seen as one of the best ways to 'Be in the Moment,' providing an escape and focusing on the present.

What does the transition from Fezzari to Ari signify?

‘Ari’ is a simplification and evolution of Fezzari. 'Ari' means 'to exist or to be,' aligning seamlessly with our ethos of 'Be in the Moment.' The name also carries positive meanings worldwide and is easy to pronounce in virtually any language.

How does Ari deliver exceptional experiences?

While delivering world-class products, Ari takes pride in creating exceptional experiences for riders through customer service, customized options, and attention to each customer’s personal riding needs.

How does the brand evolution impact existing Fezzari customers?

For existing Fezzari customers, the evolution to Ari will not impact the quality or service you've come to expect. It's a positive evolution that reinforces our commitment to exceptional experiences and innovative products.

How can customers stay informed about new products and updates during the transition process?

To stay informed about new products, updates, and the evolution process, we encourage customers to subscribe to our newsletter, follow us on social media, and regularly check our website for the latest information. As always, we are here and happy to help and you are welcome to call us directly at 801-471-0440.

Will the pricing structure change as a result of the brand evolution?

There are no immediate changes to the pricing structure due to the evolution. Ari remains committed to providing world-class products with the same dedication to affordability, quality, and direct-to-consumer savings.

Can customers still use the Fezzari brand for customer support or warranties?

Yes, however all branding will transition to Ari. In case of warranty, Fezzari products will be replaced with the same Fezzari branded products as they are available and at the company’s discretion. Our commitment to exceptional service remains unchanged.

Why is Fezzari transitioning to 'Ari?'

Fezzari is evolving to 'Ari' as part of a strategic brand evolution. This transition is more than just a change in name; it's a deliberate move to align with our core values and global vision. Ari has many meanings globally, one of which is ‘to exist or be’ which ties seamlessly with our ethos of Be in the Moment.

What recent accomplishments has Ari achieved?

Ari, formerly Fezzari, has earned prestigious accolades, including multiple 'Bike of the Year Awards,' championships, world records, and boasts the industry's highest customer satisfaction ratings at 4.9 stars.

What standards has Ari set in addressing obstacles?

With a forward-thinking mindset, Ari has set standards in world-class affordable bikes through direct sales, a 23-Point Custom Setup ensuring a perfect fit, and a risk-free 30 Day Love it or Return it Guarantee. We maintain a 4.9-star rating for quality, support, and customer satisfaction.

What new projects can we expect from Ari?

Coupled with honing our branding and messaging, Ari is set to launch multiple all-new bikes this year. We are constantly innovating, finding new ways to create bikes that are ahead of the game.

What does 'Ari' mean, and why was this name chosen?

'Ari' means 'to exist or to be.' We simplified our name from Fezz-Ari to ‘Ari’ as it aligns with our ethos of 'Be in the Moment.' Additionally, 'Ari' has positive meanings worldwide and is easy to pronounce in virtually any language.

Will there be any changes to the product lineup?

Ari is committed to constant innovation. As part of our evolution, we'll be launching multiple all-new bikes this year. These new additions represent our dedication to staying at the forefront of the cycling industry. Current existing models will continue and transition to ‘Ari’ branding as well.

Are there any changes to the warranty or support offered to Fezzari bicycles?

No, there is no impact on the warranty or support we provide. All existing warranties on Fezzari frames are still honored. Ari will continue to offer the same high standards of customer service, including a Lifetime Warranty on our frames and 4.9-star customer satisfaction rating. However, Ari branded frames come with a transferable frame warranty available to the second owner. The second owner can receive a one-year frame warranty from the date they purchase the bike from the original owner. Warranty only transfers once. To qualify for the transferable warranty, register the bike at www.aribikes.com/register within 30 days of purchase from the original owner.

How does the brand evolution reflect Ari's commitment to sustainability?

The branding reflects Ari's commitment to sustainability through continued innovation. We are exploring eco-friendly materials and production methods to contribute positively to environmental conservation.

How does the Transferrable Warranty work on Ari frames?

Ari branded frames come with a transferable frame warranty available to the second owner. The second owner can receive a one-year frame warranty from the date they purchase the bike from the original owner. Warranty only transfers once. All Ari bikes must have the transfer documented from the original owner to the new owner at www.aribikes.com/pages/register in order to qualify for a transferable warranty.

What about service?

You can work directly with us, one of our recommended shops, or work through your local shop.

What is the Ari Bikes guarantee?

It comes with a 30 Day Love it or Return it Guarantee.

How will my Ari bike arrive?

All Ari bikes go through our 23-Point Custom Setup making sure the bike is fit and tuned specifically to you. They are test-ridden before delivery. If your bike is shipped to you, it’s still tuned and ready to ride and requires just a few minutes of assembly.

What is the Ari Bikes warranty?

Each frame comes with a Lifetime Warranty. Ari branded frames come with a transferable warranty as well.

How does transferable warranty on Ari bikes work?

Ari branded frames come with a transferable frame warranty available to the second owner. The second owner can receive a one-year frame warranty from the date they purchase the bike from the original owner. Warranty only transfers once. All Ari bikes must have the transfer documented from the original owner to the new owner at www.aribikes.com/pages/register in order to qualify for a transferable warranty.